Hard Rock Frequently Asked Questions



What is a Hard Rock Electronic Gift Card? (EGC)?

An eGift Card is an electronic version of a plastic gift card. The eGift Card is a digital gift card with monetary value that can be sent directly to the intended recipient’s email or to the email address of the purchasing party. eGift Cards are available on line at hardrockcafe.com for U.S. residents only.



What is a Hard Rock Gift Card (GC)?

A Gift Card is a physical plastic card with monetary value. The Gift Card can be purchased online at www.hardrock.com/cafes and sent directly to the intended recipients address or to the address of the purchase party. On line purchases of Gift Cards are for U.S. residents only. Gift Cards can also be purchased at any participating Hard Rock Cafe restaurant or Rock Shop location in the U.S.




Where can I redeem my EGC or GC?

EGCs and GCs redeemable at any of our Corporate owned cafes and rock shops in the U.S. Participating locations include: Anchorage, Atlanta, Atlantic City, Baltimore, Biloxi, Biloxi Hotel and Casino Rock Shop, Boston, Chicago, Dallas, Denver Detroit, Hollywood, CA@Universal City Walk, Hollywood Fl, Hollywood CA on Hollywood Blvd., Honolulu, Houston, Indianapolis, Key West, Las Vegas, Louisville, Mall of America, Miami, Myrtle Beach, Nashville, New Orleans, New York, Niagara Falls USA, Orlando, Orlando Hotel Rock Shop, Philadelphia, Phoenix, Pigeon Forge, Pittsburgh, San Antonio, San Francisco, Seattle, Washington DC, Yankee Stadium



Can I use my EGC or GC to make on-line purchases for merchandise from the ROCK SHOP?

EGCs and GC’s are only redeemable in-restaurant and in-store at participating Hard Rock Cafe locations. They cannot be redeemed for online purchases.



How can I check the balance of my EGC or GC?

You can click on the “check your balance” URL link listed on shopping cart. You can also call 1-855-263-3775 toll-free. Otherwise, simply visit the Hard Rock Café nearest your location.



How long will it take for my EGC or GC to arrive?

EGC’s are sent digitally, within in several minutes after your order is approved and submitted. GCs can be sent via regular US Mail, which can take up to 5-7 business days to receive. Additional options to expedite delivery include USP Priority and FED EX overnight. If you need something in a hurry, we recommend choosing the Electronic Gift Card option



I live outside of the United States, Can I order an EGC or GC on line?

At this time, online purchase of EGC’s or GC’s are for U.S. residents only



Do either EGCs or GC’s expire or have any fees?

EGCs and GCs do not expire and are not subject to any maintenance or dormancy fees.



What is the minimum and maximum value of EGCs and GCs that I can purchase?

EGCs & GCs can be purchased on line for values starting as low as $5, up to $250, in $5 increments.



What if I lose or misplace my EGC or GC?

EGCs & GCs are treated the same as cash and cannot be replaced or refunded if lost or stolen.



Gift Card Terms and Conditions

Your personal Hard Rock Cafe gift card may be used only for the purpose of food, beverages and merchandise at participating Hard Rock Cafe restaurants and merchandise stores. Your gift card is not redeemable online at hardrock.com or at Hard Rock hotels, casinos, or live events. Please safeguard this gift card as we cannot replace it if lost or stolen. This gift card cannot be redeemed for cash, except where required by law. This gift card has no expiration date, service fee, dormancy fee or processing fee. For balance inquiries, please call 1-855-263-3775. Your gift card is required for all inquiries. Use of this gift card constitutes acceptance of these terms. This gift card is issued by and the property of Hard Rock Cafe International (USA), Inc.
VISIT HARDROCK.COM/GIFTCARDS FOR A COMPLETE LIST OF PARTICIPATING LOCATIONS WORLDWIDE.

Hard Rock Cafe Locations

  • 415 E Street
    Anchorage, AK 99501
    907-274-7625
  • 215 Peachtree Street NE
    Atlanta, GA 30303
    404-688-7625
  • 601 E Pratt Street
    Baltimore, MD 21202
    410-347-7625
  • 777 Beach Boulevard
    Biloxi, MS 39530
    228-276-5233
  • 22-24 Clinton Street
    Boston, MA 21090
    617-424-7625
  • 63 West Ontario
    Chicago, IL 60654
    312-943-2252
  • 500 16th Street Mall, Suite 120
    Denver, CO 80202
    303-623-3191
  • Foxwoods Resort Casino, 350 Trolley Line Blvd
    Mashantucket, CT 63380
    860-312-7625
  • 1000 Universal Studios Blvd, Suite 99
    Universal City, CA 91608
    818-853-0600
  • 1 Seminole Way
    Hollywood, FL 33314
    954-315-9112
  • 6801 Hollywood Boulevard, Suite 105
    Hollywood, CA 90028
    323-464-7625
  • 280 Beachwalk
    Honolulu, HI 96815
    808-955-7383
  • 502 Texas Avenue
    Houston, TX 77002
    713-227-1392
  • 313 Duval Street
    Key West, FL 33040
    305-293-0230
  • 3771 S. Las Vegas Blvd, Ste 120
    Las Vegas, NV 89109
    702-733-7625
  • 424 South 4th Street
    Louisville, KY 40202
    502-568-2202
  • 5115 Center Court
    Bloomington, MN 55425
    952-853-7000
  • 126 Beale Street
    Memphis, TN 38103
    901-529-0007
  • 401 Biscayne Blvd, R-200
    Miami, FL 33132
    305-377-3110
  • 1318 Celebrity Circle
    Myrtle Beach, SC 29577
    843-946-0007
  • 100 Broadway
    Nashville, TN 37201
    615-742-9900
  • 125 Bourbon Street
    New Orleans, LA 70130
    504-529-5617
  • 1501 Broadway
    New York, NY 10036
    212-343-3355
  • 333 Prospect St
    Niagara Falls, NY 14303
    716-282-0007
  • 6050 Universal Boulevard
    Orlando, FL 32819
    407-351-7625
  • 1113-31 Market Street
    Philadelphia, PA 19107
    215-238-1000
  • 3 South 2nd Street, Suite 117
    Phoenix, AZ 85004
    602-261-7625
  • 2050 Parkway
    Pigeon Forge, TN 37863
    865-430-7625
  • 230 W. Station Square Dr.
    Pittsburgh, PA 15219
    412-481-7625
  • 111 W. Crockett Street
    San Antonio, TX 78205
    210-224-7625
  • 39 Pier #256
    San Francisco, CA 94133
    415-956-2013 ext. 208
  • 116 Pike Street
    Seattle, WA 98101
    206-204-2233
  • 999 E Street N.W.
    Washington, DC 20004
    202-737-7625
  • One E 161st Street, Gate 6
    Bronx, NY 10451
    646-977-8888

Balance Inquiries

For balance inquiries call 1-855-263-3775