Hard Rock Frequently Asked Questions
What is a Hard Rock Electronic Gift Card? (EGC)?
An eGift Card is an electronic version of a plastic gift card. The eGift Card is a digital gift card with monetary value that can be sent directly to the intended recipient’s email or to the email address of the purchasing party. eGift Cards are available on line at hardrockcafe.com for U.S. residents only.
What is a Hard Rock Gift Card (GC)?
A Gift Card is a physical plastic card with monetary value. The Gift Card can be purchased online at www.hardrock.com/cafes and sent directly to the intended recipients address or to the address of the purchase party. On line purchases of Gift Cards are for U.S. residents only. Gift Cards can also be purchased at any participating Hard Rock Cafe restaurant or Rock Shop location in the U.S.
Where can I redeem my EGC or GC?
EGCs and GCs redeemable at any of our Corporate owned cafes and rock shops in the U.S. Participating locations include: Anchorage, Atlanta, Atlantic City, Baltimore, Biloxi, Biloxi Hotel and Casino Rock Shop, Boston, Chicago, Dallas, Denver Detroit, Hollywood, CA@Universal City Walk, Hollywood Fl, Hollywood CA on Hollywood Blvd., Honolulu, Houston, Indianapolis, Key West, Las Vegas, Louisville, Mall of America, Miami, Myrtle Beach, Nashville, New Orleans, New York, Niagara Falls USA, Orlando, Orlando Hotel Rock Shop, Philadelphia, Phoenix, Pigeon Forge, Pittsburgh, San Antonio, San Francisco, Seattle, Washington DC, Yankee Stadium
Can I use my EGC or GC to make on-line purchases for merchandise from the ROCK SHOP?
EGCs and GC’s are only redeemable in-restaurant and in-store at participating Hard Rock Cafe locations. They cannot be redeemed for online purchases.
How can I check the balance of my EGC or GC?
You can click on the “check your balance” URL link listed on shopping cart. You can also call 1-855-263-3775 toll-free. Otherwise, simply visit the Hard Rock Café nearest your location.
How long will it take for my EGC or GC to arrive?
EGC’s are sent digitally, within in several minutes after your order is approved and submitted. GCs can be sent via regular US Mail, which can take up to 5-7 business days to receive. Additional options to expedite delivery include USP Priority and FED EX overnight. If you need something in a hurry, we recommend choosing the Electronic Gift Card option
I live outside of the United States, Can I order an EGC or GC on line?
At this time, online purchase of EGC’s or GC’s are for U.S. residents only
Do either EGCs or GC’s expire or have any fees?
EGCs and GCs do not expire and are not subject to any maintenance or dormancy fees.
What is the minimum and maximum value of EGCs and GCs that I can purchase?
EGCs & GCs can be purchased on line for values starting as low as $5, up to $250, in $5 increments.
What if I lose or misplace my EGC or GC?
EGCs & GCs are treated the same as cash and cannot be replaced or refunded if lost or stolen.
Gift Card Terms and Conditions
Your personal Hard Rock Cafe gift card may be used only for the purpose of food, beverages and
merchandise at participating Hard Rock Cafe restaurants and merchandise stores. Your gift card is not
redeemable online at hardrock.com or at Hard Rock hotels, casinos, or live events. Please safeguard this
gift card as we cannot replace it if lost or stolen. This gift card cannot be redeemed for cash, except
where required by law. This gift card has no expiration date, service fee, dormancy fee or processing fee.
For balance inquiries, please call 1-855-263-3775. Your gift card is required for all inquiries. Use of this
gift card constitutes acceptance of these terms. This gift card is issued by and the property of Hard Rock
Cafe International (USA), Inc.
VISIT HARDROCK.COM/GIFTCARDS FOR A COMPLETE LIST OF PARTICIPATING LOCATIONS WORLDWIDE.