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Hard Rock Frequently Asked Questions

What is a Hard Rock Electronic Gift Card? (EGC)?

An eGift Card is an electronic version of a plastic gift card. The eGift Card is a digital gift card with monetary value that can be sent directly to the intended recipient’s email or to the email address of the purchasing party. eGift Cards are available on line at hardrockcafe.com for U.S. residents only.

What is a Hard Rock Gift Card (GC)?

A Gift Card is a physical plastic card with monetary value. The Gift Card can be purchased online at www.hardrock.com/cafes and sent directly to the intended recipients address or to the address of the purchase party. On line purchases of Gift Cards are for U.S. residents only. Gift Cards can also be purchased at any participating Hard Rock Cafe restaurant or Rock Shop location in the U.S.

Where can I redeem my EGC or GC?

EGCs and GCs redeemable at any of our Corporate owned cafes and rock shops in the U.S. Participating locations include: Anchorage, Atlanta, Atlantic City, Baltimore, Biloxi, Biloxi Hotel and Casino Rock Shop, Boston, Chicago, Dallas, Denver Detroit, Hollywood, CA@Universal City Walk, Hollywood Fl, Hollywood CA on Hollywood Blvd., Honolulu, Houston, Indianapolis, Key West, Las Vegas, Louisville, Mall of America, Miami, Myrtle Beach, Nashville, New Orleans, New York, Niagara Falls USA, Orlando, Orlando Hotel Rock Shop, Philadelphia, Phoenix, Pigeon Forge, Pittsburgh, San Antonio, San Francisco, Seattle, Washington DC, Yankee Stadium

Can I use my EGC or GC to make on-line purchases for merchandise from the ROCK SHOP?

EGCs and GC’s are only redeemable in-restaurant and in-store at participating Hard Rock Cafe locations. They cannot be redeemed for online purchases.

How can I check the balance of my EGC or GC?

You can click on the “check your balance” URL link listed on shopping cart. You can also call 1-855-263-3775 toll-free. Otherwise, simply visit the Hard Rock Café nearest your location.

How long will it take for my EGC or GC to arrive?

EGC’s are sent digitally, within in several minutes after your order is approved and submitted. GCs can be sent via regular US Mail, which can take up to 5-7 business days to receive. Additional options to expedite delivery include USP Priority and FED EX overnight. If you need something in a hurry, we recommend choosing the Electronic Gift Card option

I live outside of the United States, Can I order an EGC or GC on line?

At this time, online purchase of EGC’s or GC’s are for U.S. residents only

Do either EGCs or GC’s expire or have any fees?

EGCs and GCs do not expire and are not subject to any maintenance or dormancy fees.

What is the minimum and maximum value of EGCs and GCs that I can purchase?

EGCs & GCs can be purchased on line for values starting as low as $5, up to $250, in $5 increments.

What if I lose or misplace my EGC or GC?

EGCs & GCs are treated the same as cash and cannot be replaced or refunded if lost or stolen.

Gift Card Terms and Conditions

Your personal Hard Rock Cafe gift card may be used only for the purpose of food, beverages and merchandise at participating Hard Rock Cafe restaurants and merchandise stores. Your gift card is not redeemable online at hardrock.com or at Hard Rock hotels, casinos, or live events. Please safeguard this gift card as we cannot replace it if lost or stolen. This gift card cannot be redeemed for cash, except where required by law. This gift card has no expiration date, service fee, dormancy fee or processing fee. For balance inquiries, please call 1-855-263-3775. Your gift card is required for all inquiries. Use of this gift card constitutes acceptance of these terms. This gift card is issued by and the property of Hard Rock Cafe International (USA), Inc.

Hard Rock Cafe Locations

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  • 415 E Street
    Anchorage, AK 99501
  • 215 Peachtree Street NE
    Atlanta, GA 30303
  • 601 E Pratt Street
    Baltimore, MD 21202
  • 777 Beach Boulevard
    Biloxi, MS 39530
  • 22-24 Clinton Street
    Boston, MA 21090
  • 63 West Ontario
    Chicago, IL 60654
  • 500 16th Street Mall, Suite 120
    Denver, CO 80202
  • Foxwoods Resort Casino, 350 Trolley Line Blvd
    Mashantucket, CT 63380
  • 1 Seminole Way
    Hollywood, FL 33314
  • 6801 Hollywood Boulevard, Suite 105
    Hollywood, CA 90028
  • 280 Beachwalk
    Honolulu, HI 96815
  • 313 Duval Street
    Key West, FL 33040
  • 3771 S. Las Vegas Blvd, Ste 120
    Las Vegas, NV 89109
  • 424 South 4th Street
    Louisville, KY 40202
  • 5115 Center Court
    Bloomington, MN 55425
  • 126 Beale Street
    Memphis, TN 38103
  • 401 Biscayne Blvd, R-200
    Miami, FL 33132
  • 1318 Celebrity Circle
    Myrtle Beach, SC 29577
  • 100 Broadway
    Nashville, TN 37201
  • 125 Bourbon Street
    New Orleans, LA 70130
  • 1501 Broadway
    New York, NY 10036
  • 333 Prospect St
    Niagara Falls, NY 14303
  • 6050 Universal Boulevard
    Orlando, FL 32819
  • 1113-31 Market Street
    Philadelphia, PA 19107
  • 2050 Parkway
    Pigeon Forge, TN 37863
  • 230 W. Station Square Dr.
    Pittsburgh, PA 15219
  • 111 W. Crockett Street
    San Antonio, TX 78205
  • 39 Pier #256
    San Francisco, CA 94133
    415-956-2013 ext. 208
  • 116 Pike Street
    Seattle, WA 98101
  • 999 E Street N.W.
    Washington, DC 20004
  • One E 161st Street, Gate 6
    Bronx, NY 10451

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Balance Inquiries

For balance inquiries call 1-855-263-3775