Customer Support

We understand you want answers to your questions. To further assist you, we provide two ways to get a response to your inquiry. You may also click here to find answers to general inquiries.


Customer Support is available by phone Monday through Friday 9:00 a.m. to 5:00 p.m. CST (excluding holidays) at 1.800.440.2065.


We handle most inquiries via email. Simply submit a form below and one of our customer service representatives will get back to you as soon as possible.


Prime 16 Locations

  • 156 5th Ave.
    Pelham, NY 10803
  • 464 Boston Post Rd.
    Orange, CT 06477
  • 172 Temple St.
    New Haven, CT 06510

Balance Inquiries

For balance inquiries call the phone number to a Prime 16's location below.