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QuickGifts Terms & Conditions

All orders are subject to review. We reserve the right to cancel any order we suspect is related to fraudulent or other unauthorized activity. In the event an order is in question, we will send you an email requesting further correspondence by email and/or phone. If we do not receive a reply within a 24 hour period, the order in question may be cancelled.

Electronic Communications

When you visit a QuickGifts website, place an order or send emails to us, you are communicating with us electronically, and you consent to receive communications from us electronically. We will communicate with you by email or by posting notices on our website. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. Your consent to enter into this agreement electronically covers current transactions only. Future correspondence relating to other matters (i.e. future orders, redemptions, customer service inquiries and marketing) will require additional consent.

Hours of Operations

We are always available on the web and available to speak with you by phone Monday through Friday, 8:30 a.m. to 5 p.m. CST. Please use the form on the customer service page to submit an inquiry. To speak with customer service, please call 1-800-440-2065.

QuickGifts Offices are closed on the following national holidays: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day.

Payment Options and Billing Inquiries

All prices are in U.S. dollars. We accept Visa, MasterCard, Discover and American Express. When we process credit card transactions, we use high security e-commerce technology to encrypt your personal information. We use Secure Sockets Layer (SSL) so that only QuickGifts can read your personal information. It is statistically safer to use your credit card over the Internet than in a restaurant or department store.

All purchases made on this site will appear as QuickGifts on your credit card statement. If you have a question regarding the charge on your credit card statement, please contact billing at 512-440-7400.

Order Confirmation

A Confirmation Number is generated immediately following the completion of your order. The same Confirmation Number is emailed to the address you provided including all of the information you submitted with your order. If you believe you completed your order but did not receive a Confirmation Number, please check your spam or junk mail folder in case the email confirmation has been filtered. Otherwise, it is likely that your order was not submitted successfully. Please contact us if you need further assistance.

Order Status

To check the status of your order, check your order status link in the confirmation email. If you need further assistance with your order please call 1-800-440-2065. Please have your confirmation number available for prompt service. If we have a question regarding your order, we will contact you at the email or phone number you provided.

QuickGifts Merchant

The customer is subject to the limitations and rules of the merchant whose gift card is being purchased. QuickGifts is not responsible for any restrictions or terms and conditions of any participating merchant's gift card or gift certificate.

QuickGifts is not responsible for merchants that are no longer in business or that change their location(s). QuickGifts may not be held responsible for the actions, product, or content of any merchant. QuickGifts is not a party to any transaction that you may enter into with the merchant as a result of your purchase of a gift card, and is not responsible for the quality of goods or services you acquire from a merchant or otherwise procure using a gift card acquired from QuickGifts. If a merchant were to go out of business or go into bankruptcy prior to your use of all the value on their gift card, you understand that your sole and exclusive recourse with respect to the unused value of the gift card for that particular merchant is with the merchant in question.


QuickGifts cannot ship merchant gift certificates internationally, to P.O. Boxes or APO/FPO addresses.

All orders are subject to a verification process, and any information submitted that does not verify with a customer's financial institutions may cause delays. Emailed and physically shipped certificates are subject to the same verification rules, which could prevent an emailed certificate from being redeemable immediately upon purchase.

QuickGifts and the merchant are not responsible for orders that are not received due to the customer inputting incorrect or incomplete delivery information.

QuickGifts and the merchant will not be responsible for delayed shipments caused by the courier.

Returns and Exchanges

Merchant gift cards are not exchangeable for cash, cannot be returned or refunded and cannot be replaced if lost or stolen.

Lost or Stolen Certificates

QuickGifts will not replace a gift certificate that is lost or stolen after being received. If an order has not arrived at the customer's shipping location within 21 days of the shipment date, QuickGifts may cancel and replace the order after review and investigation of the current balance on the lost gift card.

QuickGifts will not be responsible for gift cards and gift certificates that are undeliverable or not received due to the purchaser or recipient's failure to enter accurate delivery information, including physical and email addresses, or when 45 days have passed since QuickGifts shipped the gift card(s) or certificate(s).

Contacting QuickGifts

If you have any questions regarding our Terms & Conditions, please contact us at 512-440-7400 or submit an email to customer service.

Bottleneck Management Group Locations

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  • Bottleneck Management Group
    2211 N Elston Avenue
    Chicago, IL 60614
    (312) 212-8878
  • City Works
    3450 NW 83rd Avenue
    Doral, FL 33122
    (786) 749-0070
  • City Works
    5288 Monahans Avenue
    Fort Worth, TX 76109
    (682) 207-1500
  • City Works
    3680 The Star Boulevard
    Suite 1300
    Frisco, TX 75034
    (469) 850-1850
  • City Works
    220 Main Street
    King of Prussia, PA 19406
    (484) 690-4150
  • City Works
    600 Hennepin Avenue
    Minneapolis, MN 55403
    (612) 361-2900
  • City Works
    10 Park Avenue
    Suite 106
    Beachwood, OH 44122
    (440) 561-6100
  • City Works
    2 PPG Place
    Pittsburgh, PA 15222
    (412) 448-2900
  • City Works
    1850 East Golf Road
    Schaumburg, IL 60173
    (847) 584-2500
  • City Works
    1640 Capital One Drive North
    McLean, VA 22102
    (571) 765-1790
  • Old Town Pour House
    1419 N. Wells Street
    Chicago, IL 60610
  • Old Town Pour House
    212 Ellington Blvd.
    Gaithersburg, MD 20878
  • Old Town Pour House
    1703 Freedom Drive
    Naperville, IL 60563
  • Old Town Pour House
    8 Oak Brook Center
    Oak Brook, IL 60523
  • South Branch Tavern & Grille
    100 S. Wacker Drive
    Chicago, IL 60606
  • Sweetwater Tavern + Grille
    225 N Michigan Avenue
    Chicago, IL 60601
    (312) 698-7111
  • The Boundary Tavern & Grille
    1932 W. Division
    Chicago, IL 60622

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Balance Inquiries

For balance inquiries call the phone number to a Bottleneck Management Group's location below.