Customer Support

We understand you want answers to your questions. To further assist you, we provide two ways to get a response to your inquiry. You may also click here to find answers to general inquiries.


Customer Support is available by phone Monday through Friday 9:00 a.m. to 5:00 p.m. CST (excluding holidays) at 1.800.440.2065.


We handle most inquiries via email. Simply submit a form below and one of our customer service representatives will get back to you as soon as possible.


Waterloo Ice House Locations

  • 9600 S. Interstate 35
    Austin, TX 78748
    (512) 292-7900
  • 6203 N. Capital of Texas Highway
    Austin, TX 78731
    (512) 418-9700
  • 8600 Burnet Road
    Austin, TX 78757
    (512) 458-6544
  • 9600 Escarpment Blvd
    Austin, TX 78749
    (512) 301-1007

Balance Inquiries

For balance inquiries call the phone number to a Waterloo Ice House's location below.