Customer Support

We understand you want answers to your questions. To further assist you, we provide two ways to get a response to your inquiry. You may also click here to find answers to general inquiries.


Phone

Customer Support is available by phone Monday through Friday 9:00 a.m. to 5:00 p.m. CST (excluding holidays) at 1.800.440.2065.


Email

We handle most inquiries via email. Simply submit a form below and one of our customer service representatives will get back to you as soon as possible.



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Prime 16 Locations

  • 464 Boston Post Rd.
    Orange, CT 06477
    203-553-9616
  • 172 Temple St.
    New Haven, CT 06510
    203-782-1616

Balance Inquiries

For balance inquiries call the phone number to a Prime 16's location below.